Overview:
Notion Press Platform, a rapidly expanding SaaS product from Notion Press, India's leading self publishing platform, empowers aspiring authors to publish their work with ease.
We are looking for an enthusiastic Product Support Associate to join our team and play a vital role in supporting our users while helping to grow the platform through user insights and upselling opportunities.
Role & Responsibilities:
-Assist platform users by addressing their queries and concerns via email and phone calls, ensuring a seamless experience for authors
-Proactively upsell premium packages and add-on services, increasing awareness of the platform's offerings
-Educate users about additional publishing services such as cover design, marketing packages, and distribution options
-Gather insights from users on their experience, identifying what works well and areas needing improvement
-Share valuable user feedback with internal teams to inform product improvements and enhance user experience.
Requirements:
-Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly
-Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users
-A customer-first mindset, with a genuine passion for helping users succeed.
-A proactive attitude toward upselling and promoting high value services.
-Ability to gather insights from user interactions and report key findings to the team.
-Willingness to learn and adapt in a fast paced environment.